Shipping and Tracking

We are open!

  • We process orders between Monday through Friday.
  • Order is processed and shipped out in 2-3 days
  • Delivery times may be effected by carrier enacted safe handling practices during COVID shutdown
  • Please note that we don't ship on weekends

 

Countries We can Ship to:

United States, United Kingdom, Canada, Australia, Austria, Norway, France, Germany, Saudi Arabia, Russia, Ukraine, Hong Kong(China), Republic of Korea, Malaysia, Singapore, Turkey, Belgium, Switzerland, Denmark, Hungary, Italy, Luxembourg, New Zealand, Netherlands, Poland, Spain, Japan, Finland, Ireland, Brazil, Mexico, Portugal,Thailand,Sweden.

The approximate shipping time accords to each country:

United Kingdom, United States, Canada, Australia: You can expect your package to arrive in *1 to 2 weeks (extended to 4 to 5 weeks due to COVID-19)

All others: *10-15 working days (extended to 4 to 5 weeks due to COVID-19).

*Please note that these are estimated delivery times only, therefore WeAreJenius™ is not guaranteeing delivery dates.

Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.

Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time. 

Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.

Please fill in your address in all details, otherwise the package we mail to you will be returned to us, or we will just ignore your request to save everyone the trouble. 

COVID-19 SHIPPING DELAYS:

 

Many countries have imposed restrictions on international goods and / or are experiencing slow downs due to limited postal staff. Some basic information can be found here: US Postal Service International Service Disruptions

Please check with your local postal service for the most up to date information for your area.

Undelivered packages are not considered lost until 3 months after shipping.